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DWP St Austell BC

Employment and Support Allowance Benefit Service Centre

What we do:

Process claims for Employment and Support Allowance for claimants in the Southern Region.

Why we became a healthy workplace:

We wanted to improve the Health and Wellbeing of staff within St Austell BSC.  We are keen to increase People Engagement levels, teamwork, morale, and general wellbeing of staff to work towards a healthier workforce.

Recent health and well being activities:

Autism Awareness session

Healthy Eating presentation and weigh in

Get Active challenge

NHS healthchecks

Macmillan cancer

Lower backpain workshop

Dementia friends awareness session

Civil Service Walking Challenge

Community 10,000 charity volunteer events

British Heart Foundation CPR awareness session [Staying Alive course]


Eden project zip wire challenge

Macmillan coffee morning

Success Story:

After attending a NHS Health check Colin changed his diet and lifestyle as a direct result of the findings. Colin has now replaced snacks with fruit and exercise and is feeling more healthy and full of energy!!! :-)

I fully support St Austell BSC with their Health & Wellbeing initiatives. The People Engagement Group have worked tirelessly to organise a variety of activities throughout 2015 including Lower back pain workshops, Macmillan awareness sessions, Dementia Friends, Autism awareness and NHS health checks, to name just a few!
The PE group have worked in conjunction with the HASSRA [Sports and Social Club] to support nominated charities which include a diverse range of organisations such as Mount Edgcumbe Hospice, Tanya’s Courage Trust, Motor Neurone Disease, Cornwall Air Ambulance. Their innovative events have included dress down days, raffles, bingo, fancy dress down days as well as organised local events, this has had a tremendously positive effect on the morale and well-being within the whole site, keeping spirits up and generating a great team ethos during a challenging year. Their outstanding commitment is definitely worthy of recognition.

- Director

According to insurance company AXA, stress levels in the UK have doubled over the last four years. 

Employee Feedback

"As a company BT puts the Health and Wellbeing of its employees extremely high on its list of priorities and at the Consumer Sales Call Centre in Truro we’re very pleased that our work in this area has been recognised by a gold award.  Initiatives that we’ve spearheaded as a result of our involvement in the scheme have included workshops to encourage healthy eating and stopping smoking as well as promoting the use of our on-site gym.   Working towards and achieving the Healthy Workplace Gold Award has been an extremely rewarding process.  The assessment process has provided us with a framework to recognise the actions and activities that are already in place as well as to identify areas in which additional activity could take place"- Tracey Camps, BT Consumer Sales Truro.

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