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BT Consumer Sales Truro

Company ethos or mission statement:

BT Consumer is the UK’s leading provider of communications products and services including voice, broadband and TV services. Our aim is to build on the progress of the last few years to create a bigger, faster growing Consumer business which delivers even better for our customers and with more opportunities for BT people to build their careers.

A brief summary of why you have become a healthy workplace:

It was an ideal opportunity to recognise the excellent work that BT as a company already does to support staff to achieve a healthy lifestyle as well as challenge us to improve the level of support we give to ensuring we have a happy and healthy workplace.


Recent Health & Wellbeing activities on offer (this year):

  • Recent activities this year
  • Healthy living event
  • Salad and soup lunches
  • Football tournament
  • Aeorobics, yoga and Samba taster sessions.
  • Winners of Truro Be Active Sports Day
  • Use of on-site gym for travel to BT Tower Challenge during Sports Relief 2014
  • Visit by chiropractors promoting free NHS service

Plans/Aims for the Next Year:

  • Attend Beach games
  • Promote use of on site gym
  • More taster days
  • More healthy lunches




We are immensely proud to achieve the gold award for our Truro site.  It reflects all the hard work and proactive initiatives we have put in place during the past year.  It is good for our business and our people.

- Kate Cooper- manager with national responsibility for attendance managers
Sickness Absence

Stress related conditions and musculoskeletal disorders are now the most common reported causes of sickness absence from work in the UK. 

Employee Feedback

"I am lucky to work for an organisation whose management has whole-heartedly supported me throughout the process of obtaining the Healthy Workplace Awards.  The Directors have never said ‘no’ and it is great to know that my employer is interested in everyone’s well-being at work.  Not only have they approved my initiatives but they have also led by example and joined in some of them too.  They have committed, what are for us, scarce resources and agreed more flexible working policies as well as offering support to staff who may struggle with work or with personal problems through solid employment policies and management techniques"- Louise Mallas, YMCA Cornwall

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